A Sketch Story of Bluestar's After sales Service

Bluestar has always insisted on the working concept of customer first, adheres to the bottom line of moral, pursue excellence, mission-accomplish guarantee. Under the premise of conscientiously doing a good job of each project, we will continue to try our best to do a good after-sales service and customer feedback collections.

At the beginning of this year, after receiving the feedback of production problem from one Swedish customer, Bluestar's After-Sales Service Department actively responded and set up a working group to communicate and negotiate with the customer's engineering team repeatedly, and conducted multiple rounds of analysis and argumentation on the production problem. We visited Swedish customer's factory twice, for the first step, we found the exact cause of problem, and used a temporary solution to help to continue the production, and at the same time, we carried out a routine maintenance of the molds. For the second step, we implement a long-term solution and replaced the problematic parts in time to ensure the customer’s follow-up production smoothly.

After this after-sales service, we also conducted summarization and discussion with customer as well as related colleagues, which help to accumulate experience for the early risk prevention and after-sale technical solutions of similar projects.

The establishment of After-sales Service Department is a reflection of Bluestar’s top-down service spirit. We help to solve problems for customers. Mission-accomplish guarantee allows customers feel our sincerity and have more confidence!